Energy & Utilities
Utilities carry decades of asset history and a regulatory reporting burden that assumes it is all accessible. We make the asset record usable, get field work onto it, and let customer contact draw on the same picture.
What this covers
Asset register
One record per asset with the history attached, including the parts that arrived on paper.
Field work management
Jobs, parts and evidence captured on site, offline where the site demands it.
Inspection and compliance
Scheduled work, results and follow-ups traceable to the obligation behind them.
Outage and incident
What is affected, who is affected, and what is being said to them.
Customer contact
Enquiry and complaint handling that can see the asset and the job.
Regulatory reporting
Returns produced from operational records rather than reassembled each period.
Who this is for
Network operators
Where the asset base is the business and the regulator is the audience.
Retailers and suppliers
Customer-facing operations under service obligations.
Renewables operators
Distributed assets, remote monitoring and maintenance economics.
Water and waste
Statutory duties with field-heavy delivery.
How we work
People who have done it before
Teams that have worked in this setting, not a generic squad reading the brief for the first time.
One team, start to finish
The people who design it are the people who build it and the people who answer for it afterwards.
Working software early
Something running in weeks, so the direction is judged against a real thing rather than a document.
Sector experience, not sector slides
What we bring to the first meeting
We have worked in this sector, so the first conversation is about your constraints rather than an introduction to the domain. Where we have not done something before, we say so.
Talk to us
What we promise
- A named team you can reach, not an account manager relaying questions
- A working version early, and every fortnight after that
- Written estimates with the assumptions and the risks stated
- Your code, your data and your accounts, yours throughout
- A direct answer when something is late or will not work
How it runs
Understand
Two weeks with the people doing the work, mapping what actually happens rather than what the process document says.
Prove
One narrow slice built and put in front of real users, to test the approach before it is expensive to change.
Build
Delivery in fortnightly increments, each one usable, each one reviewed with you.
Run
Support, monitoring and improvement — or a handover to your team, documented.
Common questions
Yes, and pretending otherwise is how these programmes fail. We start where it is good enough and improve it as work touches it.
No. Offline capture with reliable sync is a requirement, not a feature.
Where it is available and appropriate. We are careful about what belongs in an operational system and what does not.
By keeping the derivation of a return visible, so a rule change is a change to a definition rather than a rebuild.
Is this the right fit?
Tell us what you are trying to do. If we are not the right people for it, we will say so.
Get in touch