Making sense of text at volume

Classification, extraction, sentiment and search over documents, tickets and messages — including Indian languages and messy real-world text.

Real business text is nothing like a benchmark

Business text is nothing like the clean corpora models are benchmarked on. It has typos, abbreviations, three languages in a sentence, and a table pasted in the middle of an email.

We build for that. Extraction that survives a supplier changing their invoice layout, classification that handles the categories your business actually uses rather than generic ones, and search that finds the right clause even when the words do not match.

Who this is for

If one of these sounds like your situation, it is worth a conversation.

Typing from documents

A team reading PDFs and entering the same fields into a system all day.

Feedback nobody reads

Thousands of reviews and survey comments, summarised by whoever has time.

Search that finds nothing

Keyword search over documents where the useful clause never contains the word searched.

How we keep it honest

The difference between a model that helps and one that quietly misleads.

A baseline before a model

We measure how well the current process does first. Surprisingly often it is the thing to beat, and sometimes it wins.

Evaluated on data it has never seen

Held-out, time-split where time matters. An accuracy figure from the training set is not a result.

A human in the loop where it counts

Confident cases go through; uncertain ones go to a person. That boundary is set by you, not by us.

Monitored after launch

Data drifts, behaviour changes, accuracy decays. You get the alerting, not just the model.

Part of AI & Data

Part of AI & Data

AI that survives contact with your data

Machine learning, generative AI, automation and analytics — applied to problems where the numbers justify it, and measured after launch.

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What we commit to

What we commit to

  • A written recommendation not to proceed, where that is the honest answer
  • Accuracy reported on held-out data, with the failure cases shown
  • Your data stays yours — never used to train anything we sell elsewhere
  • A documented fallback for when the model is unavailable or unsure
  • Running costs estimated before you commit, not discovered on the first bill
How an AI project runs

How an AI project runs

Deliberately front-loaded with the question of whether to proceed at all.

Feasibility

We look at your actual data, establish the baseline, and give you a straight answer on whether this is worth building. Some of these end in "do not".

Prototype

A working model measured against the baseline on held-out data, with the error cases in front of you rather than averaged away.

Production

Integration into the system where the decision is actually made, with the human-review boundary, logging and rollback in place.

Monitoring

Drift detection, periodic re-evaluation, and retraining when the numbers say so rather than on a calendar.

Common questions

It is the normal case — typos, abbreviations, mixed languages and pasted tables. We build for real business text rather than clean benchmarks, and extraction is designed to survive a supplier changing their layout.

Yes, including Hindi, regional languages and mixed-script text, which most off-the-shelf tooling handles badly.

High on consistent fields, lower on free text. Every field carries a confidence score, and anything below your threshold is queued for a person with the source shown alongside.

Is this the right fit?

Tell us what you are trying to do. If NLP solutions is not the answer, we will say so.

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