Knowledge Assistant
A general model does not know your policies. An assistant grounded in your own material does — provided it respects who is allowed to see what, and shows where each answer came from.
What this covers
Source ingestion
Documents, wikis and tickets indexed with their permissions intact.
Retrieval
The passages that actually answer the question, found reliably.
Citations
Every answer linked to the source, so it can be checked.
Access control
Answers built only from material the person asking may see.
Freshness
Re-indexing on change, and an answer that says when it is unsure.
Evaluation
A test set of real questions, scored before and after changes.
Who this is for
Support teams
Where answer consistency is the quality measure.
Sales
Product and policy questions answered accurately under time pressure.
Internal operations
Policy and process questions that fill an inbox.
Professional services
Precedent and prior work, findable.
How we work
People who have done it before
Teams that have worked in this setting, not a generic squad reading the brief for the first time.
One team, start to finish
The people who design it are the people who build it and the people who answer for it afterwards.
Working software early
Something running in weeks, so the direction is judged against a real thing rather than a document.
Bought once, owned by you
What you keep at the end
The code, the documentation and the accounts are yours throughout. Nothing here depends on us staying, and any arrangement that continues does so because it is worth continuing.
Talk to us
What we promise
- A named team you can reach, not an account manager relaying questions
- A working version early, and every fortnight after that
- Written estimates with the assumptions and the risks stated
- Your code, your data and your accounts, yours throughout
- A direct answer when something is late or will not work
How it runs
Scope
What the solution has to do, what it must integrate with, and what is deliberately out.
Pilot
A working configuration with one team or one process, measured against how it works today.
Roll out
Extended in stages, each with a way back if it does not hold.
Improve
Measured after launch and changed on evidence, which is when most of the value arrives.
Common questions
Grounding and citation reduce it substantially, and the honest position is that it cannot be reduced to zero — so answers are checkable by design.
Yes. Permissions are applied at retrieval, not filtered afterwards.
Most document stores, wikis and ticket systems. Quality of source matters more than quantity.
Yes, and that is worth deciding early because it constrains the model.
Would this work here?
A short conversation is usually enough to tell whether this fits your situation. If it does not, we will say so.
Get in touch