Services that work for the people who have to use them

Digital services built to a standard, accessible by default, and honest about what happens after submission.

Public Sector

A public service is judged on whether somebody could complete it — including somebody on a phone, on a bad connection, who has never seen it before. We build to that, and we build the back office it feeds, because a form that produces work nobody can process has not helped anyone.

Who this is for

Local government

High-volume services with a duty to serve everyone who applies.

Central departments

Programmes with a standard to meet and a spend control to pass.

Arm's-length bodies

Specialist services with small teams and long-lived systems.

Health and social care

Multi-agency journeys where the handover is the hard part.

How we work

People who have done it before

Teams that have worked in this setting, not a generic squad reading the brief for the first time.

One team, start to finish

The people who design it are the people who build it and the people who answer for it afterwards.

Working software early

Something running in weeks, so the direction is judged against a real thing rather than a document.

Sector experience, not sector slides

Sector experience, not sector slides

What we bring to the first meeting

We have worked in this sector, so the first conversation is about your constraints rather than an introduction to the domain. Where we have not done something before, we say so.

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What we promise

What we promise

  • A named team you can reach, not an account manager relaying questions
  • A working version early, and every fortnight after that
  • Written estimates with the assumptions and the risks stated
  • Your code, your data and your accounts, yours throughout
  • A direct answer when something is late or will not work

How it runs

Understand

Two weeks with the people doing the work, mapping what actually happens rather than what the process document says.

Prove

One narrow slice built and put in front of real users, to test the approach before it is expensive to change.

Build

Delivery in fortnightly increments, each one usable, each one reviewed with you.

Run

Support, monitoring and improvement — or a handover to your team, documented.

Common questions

Yes, including the assessments. Building to it from the start is considerably cheaper than retrofitting to pass one.

As a requirement, tested continuously with real assistive technology, and stated publicly in an accessibility statement.

Usually. Where an API does not exist we will be direct about the cost of the alternatives rather than optimistic.

We are used to framework routes and to writing the documentation they require.

Is this the right fit?

Tell us what you are trying to do. If we are not the right people for it, we will say so.

Get in touch
Contact us