One version of the truth about customers and operations

ERP and CRM selection, implementation and customisation — with the data migration and adoption work that decides whether anyone uses it.

Why ERP and CRM projects really fail

ERP and CRM projects rarely fail technically. They fail because the configuration reflects the vendor's demo rather than the way your business works, the migrated data is dirty, and the people expected to use it were told rather than asked.

We spend the time on those three things. The software matters less than whether the sales team actually logs calls in it six months later — and that is decided by how much friction you designed in.

Who this is for

If one of these sounds like your situation, it is worth a conversation.

A CRM nobody updates

Bought, configured, and now a graveyard. Usually a friction problem, not a discipline one.

Operations across disconnected tools

Sales here, stock there, accounts elsewhere, reconciled by hand each month.

A failed implementation

It went badly with somebody else. We start by finding out honestly why.

How we work

Engineering practice, stated plainly, so you can hold us to it.

You own the code

Your repository, your infrastructure, from the first commit. No hostage-taking, no licence to renegotiate.

Working software every fortnight

Something you can open and use, not a progress report. If a sprint produced nothing you can click, we say so.

Tests where they earn their keep

On the logic that would be expensive to get wrong. We do not chase a coverage number for its own sake.

Handover assumed from day one

Written so your team, or the next agency, can pick it up. That is a feature, not a risk to us.

Part of Technology

Part of Technology

Software that carries the business

Custom software, web and mobile applications, cloud platforms and the integrations that hold them together — built to be maintained, not just launched.

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What we commit to

What we commit to

  • A fixed price for a fixed scope, or a rate — never both at once
  • One named engineer who knows your system, not a rotating pool
  • Weekly written updates, including the weeks that went badly
  • Your data exportable in a documented format, always
  • No lock-in: no proprietary framework you can only maintain through us
How a build runs

How a build runs

Four stages. You can stop after any of them and still have something worth having.

Discovery

We map the process as it really is, agree what the software must do, and write down what it will not. You get the plan whether or not you build with us.

Design and architecture

Screens, data model, and the technical decisions that are expensive to reverse later. Reviewed with you before anyone writes code.

Build

Two-week cycles, each ending in something you can use on a staging environment. Priorities can change between cycles; scope inside one cannot.

Launch and support

Deployment, monitoring, and a support arrangement sized to what you actually need — which is usually less than you were quoted elsewhere.

Common questions

Whichever fits how you actually work, scored against real requirements. Sometimes the answer is the one you already own, configured properly — that recommendation costs you nothing and we still make it.

Configuration that mirrors the vendor demo rather than your process, dirty migrated data, and people who were told rather than asked. Those three, far more often than anything technical.

Only if the friction is low enough. We design around the way the team already works and check in at thirty days, when the real questions appear.

Is this the right fit?

Tell us what you are trying to do. If ERP & CRM is not the answer, we will say so.

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