Tensai

Automation that survives the exceptions

99.98% Uptime across the last 12 months
40+ Connectors out of the box
3 weeks Typical time to first live process
Full audit Every run, every decision, replayable

What it does

A workflow engine built around the awkward cases rather than the happy path. Tensai models what your process actually does — including the approvals nobody wrote down — and automates the route people really take.

Most automation projects fail on the exceptions. The demo runs on the clean case, the rollout hits the twelve variants nobody documented, and the tool ends up as another system somebody has to work around.

Tensai starts from the other end. You map the process as it is, exceptions included, and the engine handles branching, hand-back to a human, and resumption without losing state. When something genuinely new turns up, it stops and asks rather than guessing.

It runs on your infrastructure or ours, talks to the systems you already have, and every run is auditable end to end.

Features

Visual process modelling

Draw the process, including the branches. What you draw is what runs — there is no second, hidden model.

Human-in-the-loop steps

Hand a case to a person, keep the state, pick it up where it stopped. No re-entering anything.

Replayable runs

Every execution can be replayed against a new version of the process, so you can prove a fix before deploying it.

Connectors, not scraping

Proper APIs for the common systems, and a documented SDK for the ones only you have.

Auditable by design

Who approved what, when, and what the data looked like at the time. Exportable for your auditors.

Honest observability

Queue depth, failure rate and time-in-stage on one screen, not buried in a log aggregator.

Where it fits

Order to cash

Orders that arrive by five different routes, reconciled into one book without a person retyping them.

Onboarding

Client or employee onboarding where six teams each hold one step and nobody owns the whole.

Claims and approvals

Anything with a threshold, an exception path and a regulator who will ask about both.

Specifications

Deployment
Managed cloud, your cloud, or on-premise
Data residency
EU, UK, India or US regions
Authentication
SAML 2.0, OIDC, or local accounts
Retention
Configurable per process, minimum 90 days
Support
Business hours included; 24/7 on Scale

Pricing

Priced per environment, not per seat — adding people to a process should not cost you more.

Team

From £1,200/mo

Up to 5 live processes, business-hours support, managed cloud.

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Scale

Bespoke

On-premise or private cloud, 24/7 support, named engineer.

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See it on your own data

A walkthrough with the people who built it, not a sales deck.

Contact us